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28 July 2023
KUALA LUMPUR (26 JULY 2023) – The Human Rights Commission of Malaysia (SUHAKAM) supports the Government’s initiative to establish a Malaysian Gig Economy Commission (SEGiM) and formulate legislation aimed at safeguarding the social security of gig workers. This significant development aligns seamlessly with SUHAKAM’s recommendations to ensure adequate social protection for gig workers.
The gig economy in Malaysia has experienced remarkable growth in recent years. However, the lack of clear worker classification and agreed-upon terms of employment has hindered gig workers from enjoying basic labour rights and essential social protections. Additionally, concerns about consumer rights and food safety have arisen due to the unique nature of gig-based services.
Recognizing these challenges, SUHAKAM initiated efforts in 2021 to actively advocate for the rights of workers in the gig economy. As part of these ongoing endeavours, extensive consultations have been conducted with e-hailing and p-hailing workers, including a recent series of consultations held on 1st March 2023 and 1st June 2023, with active participation from e-hailing and p-hailing service providers.
In full support of this progressive plan, SUHAKAM is ready and committed to actively participate in the consultation process for the formulation of the legislation, ensuring that the rights of gig workers and consumer interests are well-balanced and protected.
SUHAKAM proposes that the following matters be seriously considered, among others, clear definitions of gig workers, social protection, complaint mechanisms, and collective agreement terms of employment, such as income stability, maternity leave, annual leave, medical benefits, contributions to the Social Security Organisation (SOCSO), Employee Provident Fund (EPF), and insurance coverage, as well as adequate floor and fair pay. Furthermore, legislation should also include specific provisions for consumer rights and food hygiene preparation in gig-based services to foster a safe and reliable environment for both workers and consumers.
SUHAKAM strongly encourages continued dialogue and collaboration between the Government, industry stakeholders, gig workers’ associations, and civil society organizations to address the evolving needs of gig workers while upholding consumer rights and ensuring food safety. By working together, we can establish a fair, inclusive, and secure system that protects the rights, welfare, and interests of all stakeholders involved in the gig economy. #
